W97251 - Bronel - G450

From Design
to Delivery

Custom Rugs

At Scott Group Studio, we share your passion for creativity, luxury fibers, and making the world a more beautiful place. Our culture is built on providing not just a custom product, but a custom experience. We provide first-class service, monitoring every step, tailoring both your design and your experience to your needs. The result is heirloom-quality rugs and carpets and an experience you’ll want to replicate again and again.

 

Ready to create your own custom rug?
Contact us

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Our mill is endlessly inspiring. No two handmade rugs are ever the same, and being on site through production gives our team a deeper connection to the project, the product and the process.

ALYSSA AGUILAR, Marketing Brand Manager

A personalized process,
one of a kind results

When designing a custom carpet for your project, you deserve an exemplary experience. At Scott Group Studio, we invite designers into the process, celebrating your creativity and keeping you informed every step of the way. Read on to learn more about our process.

Have a custom project in mind?
Contact us to get started

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Step 1

It starts with
Discovery

Our custom rug process has been built on decades of experience and a deep understanding of our clientele. Our expert account executives will assist you in selecting the best design, product type and construction for your project. We are in this together and we are confident that you will be amazed at the results.

Collaborate

There are infinite forms that inspiration can take, whether you need help actualizing an abstract concept or an experienced partner in finding a product solution, our design team is eager to assist you in making your vision a reality.

Problem Solve

We use are extensive knowledge of materials and techniques to craft your project to your vision. Our decades of experience have endowed us with the knowledge and professionalism to provide optimal design solutions. We are adept at navigating aircraft layouts, specifications and timelines to ensure your installation day is stress free.

Facilitate

Every member of our team cares about your project. Our internal teams work in concert to facilitate your order and deliver the highest quality product. With clear systems in place, we have full access and visibility to all stages of where your order is in production, so that we can be proactive in our communications and never falter in our support.

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Step 2

A custom rug calls for
a custom experience

Design

Our design team provides the support as you need it. They can advise on final colors, fibers and construction, refining your ideas and providing the assistance you need to bring your design to fruition.

Render

Once the details have been decided, our Visual Design Team in Grand Rapids will create artwork of your pattern in your color palette, scale, dimensions and layout for review and approval.

Sample

In order to move forward with your design direction,  including colors and construction, we will produce a sample. Domestic samples can be produced in our Grand Rapids mill within two weeks. Samples developed overseas can be done in as little as four weeks. The process for these products does vary, but the service and quality you receive will remain consistent — and top-notch. If you have any questions or would like an update on your sample, your sales representative is at your service.

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Step 3

Making it
Happen

We produce a sketch reflecting your finalized design, layout, and dimensions for your verification prior to the production of your rug or carpet. Upon approval, your design goes into production in the capable hands of our talented craftspeople. Production lead-time will depend on the rug’s construction. Your sales representative will receive regular updates from our customer service team who will monitor the entire process to ensure that the project is delivered on time and exceeds your expectations.

Sketch Approval

Once you’ve verified the design details, layout and dimensions, simply sign off  and we’ll send your custom rug or carpet into production.

Production

Your rug or carpet order will be scheduled for production in Grand Rapids, Michigan to produce. We take the utmost care in ensuring your order is made to your approved specifications.

Completion & Delivery

Our quality control and production teams work side-by-side to closely inspect, carefully package and deliver your exceptionally crafted carpet. When install day arrives, we are on-call to help with any issues that may arise or simply celebrate with you.

Masterful Craftsmanship,
Worthy Materials

Our Story