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Process

From Design to Delivery to Delighted

We combine our experience, creativity, and passion for luxury fibers, and translate dreams from the interior design trade into one-of-a-kind rugs and carpets. Our designers and sales team serve as ambassadors of your ideas, monitoring every step to make sure the end product meets (or, more likely exceeds) your expectations; and all along the way, you’re supported by a team of tufters, finishers, and customer service representatives, all working to make sure your carpet and your experience is nothing short of perfection.

Start your custom creation

YOUR CUSTOM RUG EXPERIENCE—MADE EASY

At Scott Group Studio, we believe that creating your custom rug can not only be an enjoyable, memorable experience but an incredibly easy one, too! Our 5-step “DSIGN” process outlines our touch-points as we hand-craft your vision.

step 1 | Discover

It’s time to get to know each other better. Discover our bespoke process and very human approach to design. Your SGS account executive works with you to learn your design wishes, usage, leadtime and budget while also allowing you to explore the infinite product possibilities our team can provide you.

step 2 | sandbox

Come play in our “sandbox” filled with color, textures and powerful patterns. Here’s where we select samples, pull color poms and draw from our rich archive of patterns to create designs tailored to fit your perfect interior.

Having trouble visualizing your dream design? We’ll happily provide you with a rendering. It truly is a time to explore, experiment and enjoy!

step 3 | ignite

Our design and production team are on it! A quote is produced, deposit requested and a custom sample is created upon request. You’ll receive your custom sample within 10 business days from our Michigan-based Scott Group Custom Carpets and PWV brands and 4 to 6 weeks from Hokanson. A final quote will be presented for approval and then all systems are go!

step 4 | go

Here’s when the magic happens and your rug is realized. Yarn is dyed to order and the design is hand-stamped on monks cloth. Our skilled artisans tack the cloth to their frame and begin to tuft your distinctive design. It’s then sheered, finished and put through final inspections. Finally, we wrap your rug with exceptional care and notify you that it’s ready to ship.

step 5 | Next

What’s next? It’s time to coordinate installation so you can begin to enjoy your custom rug. Our Scott Group Studio team will ensure that you know how to care for your rug, supply you with technical support should you require it and discuss our refurbishment services available just for you. We’re delighted that you’ve taken the custom journey with us and look forward to our next project together!

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