From Design to Delivery to Delighted
We combine our experience, creativity, and passion for luxury fibers, and translate dreams from the interior design trade into one-of-a-kind rugs and carpets. Our designers and sales team serve as ambassadors of your ideas, monitoring every step to make sure the end product meets (or, more likely exceeds) your expectations; and all along the way, you’re supported by a team of tufters, finishers, and customer service representatives, all working to make sure your carpet and your experience is nothing short of perfection.
The CUSTOM RUG EXPERIENCE
At Scott Group Studio, we believe that creating your custom rug can not only be an enjoyable, memorable experience but an incredibly easy one, too! Read about our proven process below.
STEP ONE
DISCOVER
We begin by discussing your ideas to help you select the best product type, pattern and construction for your unique application and budget. We believe in a collaborative approach and our expert account executives will help guide you towards the best solutions for your space.
COLLABORATE Provide us with the details of your project and we will help bring your ideas and inspirations to life.
PROBLEM SOLVE We are experts in our field and will guide you to the optimal solution for your needs. Our support team in Grand Rapids, Michigan is adept at navigating design layouts, specifications, timelines and material hurdles.
FACILITATE Our team of account executives, customer service and product support work seamlessly with you to make your custom process easy.
STEP Two
DEsign
Once a direction is established our design team can assist in selecting final colors, fibers and construction to help refine your ideas and bring your design to fruition. We’ll create artwork of your pattern in your color palette, scale and dimensions then provide you a sample for review.
CREATE Our experienced team of designers are composed of a diverse set of design backgrounds and capabilities and ready to design the perfect solution for your needs.
RENDER Our rendering team in Grand Rapids, Michigan will provide custom renderings of your design layout in just a few business days.
SAMPLE A sample representing your colors and construction may be developed to verify your design direction. Our mill in Grand Rapids, provides tufted samples in as little as 5-10 business days.
STEP Three
PRODUCE
Upon final design approval, we begin the process of handcrafting your rug or carpet. Production lead-time will depend on whether it’s tufted, woven or knotted. Our customer service team monitors the entire process to ensure that the project is delivered on time and exceeds your expectations.
PRODUCTION SKETCH We produce a sketch reflecting your finalized design, layout, and dimensions for your verification prior to the production of your rug or carpet.
TUFT | KNOT | WEAVE Our team of tufters in Grand Rapids have honed their artisan craftsmanship on custom projects. For knotted and woven projects, we have partnered with the highest quality and experienced mills overseas to ensure a successful project for you and your client.
FINISH + DELIVER Our quality control and design teams work side-by-side, to closely inspect, carefully package and then deliver your exceptionally crafted rug or carpet.
Enjoy your custom carpet!
What’s next? It’s time to coordinate installation so you can begin to enjoy your custom rug. Our Scott Group Studio team will ensure that you know how to care for your rug, supply you with technical support should you require it and discuss our refurbishment services available just for you. We’re delighted that you’ve taken the custom journey with us and look forward to our next project together!
