Project Coordinator

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Job Summary 

The Project Coordinator supports our Architecture & Design (A&D) and European Sales teams by managing projects to deliver exceptional customer experience.

This role plays a critical part in ensuring a seamless, high-quality customer experience by coordinating internal teams, vendors, and production partners.

Job Responsibilities

• Process sample requests and quote requests by confirming accuracy and entering information in operating system or web form application.
• Collaborate with estimating team as needed to confirm unique/complex requests.
• Review new orders from sales teams and customers to ensure information is complete and accurate.
• Answer customer questions; investigate as needed.
• Follow inquiries and requests from initial order through production to shipment.
• Monitor reports to ensure data entry accuracy and samples/orders are being processed timely.
• Enter new follow-up notes as needed and manage all assigned follow-up notes.
• Answering telephone and assisting caller or transfer to the appropriate party.
• Prepare samples and other items for daily parcel shipments.
• Schedule and print custom labels for application to completed Black River products.
• All other duties assigned.

Job Requirements

• Associate’s degree and/or a minimum of two years of customer service experience in an office environment.
• Ability to read and understand architectural/CAD floor plans, calculate product needs and answer design related questions.
• Strong attention to detail and excellent analytical skills
• A background in carpet manufacturing, architecture, or in an interior design office is a plus

Other Skills and Abilities

• Display strong communication skills –excellent grammar and interpersonal skills
• Demonstrate ability to analyze and appropriately handle complex and sometimes delicate situations with clients
• Must be able to work in a team environment, anticipate needs, and exceed customer expectations

Physical Requirements

• Ability to work with wool based products.
• Ability to easily move and lift up to 50 lbs.
• Ability to stand, walk, bend, twist, kneel, stoop, and reach overhead.
• Ability to see color and pass the Farnworth Munsell 100 Hue Test.

Equal Employment Opportunity and Non-Discrimination Statement

Scott Group Studio is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local law. We value diversity and are dedicated to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are based on merit, qualifications, and business needs.

E-Verify Participation

Scott Group Studio participates in the U.S. Department of Homeland Security’s E-Verify program to confirm the employment eligibility of all newly hired employees. Applicants must be legally authorized to work in the United States.